FAQs & Help – Dope Tee Plug

Are you guys legit?

100%. We’re a real U.S.-based business out of Pennsylvania, serving thousands of happy customers across the country. We specialize in sneaker-matching streetwear and our designs stay in sync with the culture.
Follow the movement on Instagram: @dopeteeplug

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What payment methods do you accept?

We flex with:

• Visa

• MasterCard

• American Express

• PayPal

• Apple Pay

• Klarna Installments

• Shop Pay Installments

Secure checkout. No stress.

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What’s your ordering process?

Simple 4-step process:

1. Pick your favorites and add to cart

2. Enter your shipping & billing info

3. Choose your shipping method

4. Checkout, confirm, and chill

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Made a mistake on your order?

Email us ASAP at dopeteeplug@gmail.com within 8 hours of placing the order. We’ll do our best to fix it before it gets locked in.

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Can I cancel or change my order?

Once your order’s placed, it goes straight into production. So no cancellations or changes can be made.
But if the fit isn’t hittin’ right, no worries — you’ve got 30 days to return it for store credit.

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Will I get tracking info?

Yep! Once your order ships, we’ll send a tracking email with your details. Expect it within 2–5 business days after you order.

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My tracking hasn’t updated. Now what?

Sometimes tracking doesn’t update right away (especially with international or registered mail).
Give it a few days. If it’s been more than 10 business days with no movement, email us at dopeteeplug@gmail.com and we’ll look into it.

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I haven’t received my order yet…

Here’s what to do:

1. Check your tracking link

2. See if it says “Delivered”

3. If it does but you didn’t get it, give it a few more days — sometimes carriers scan early or delay delivery

Still no luck? Holler at dopeteeplug@gmail.com so we can help.

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What’s the status of my order?

You’ll receive:

• An order confirmation email

• A production update (if applicable)

• A shipping email with tracking info

Didn’t see the emails? Check your spam or promotions tab. Still nothing? We got you — email us.

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What if I received the wrong size or a defective item?

That ain’t how we roll.
Email dopeteeplug@gmail.com with:

• Your order number

• A photo of the issue

We’ll hook you up with a replacement or solution.

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What’s your return & refund policy?

Check our Return Policy for all the details.
We’re happy to replace your order if:

• The product is flawed

• The print quality is off

• You received the wrong item

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Still waiting on a refund?

Start by:

• Checking your bank account

• Contacting your card provider

• Giving it a few business days

Still stuck? Email us at dopeteeplug@gmail.com and we’ll get it sorted fast.

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👟 Final Word:

Keep it fly, keep it fresh — and remember: Dope Tee Plug’s got your back. Always. ✌️🔌